Refund and cancellation policy

1. Trial

Every plan starts with a 7-day free trial. If you stop during the trial, nothing is charged. We do not ask for payment details to start a trial.

2. Monthly plans

• You can cancel at any time. The cancellation takes effect at the end of the month already paid for.
• The month in progress is not refunded, in full or in part.
• No further months are charged after you cancel.

3. Annual plans

• Cancel within 30 days of payment: we refund the unused months, calculated at the annual rate.
• Cancel after 30 days: the remaining months are not refunded. The service stays available until the end of the paid year.

4. Founding 30 price lock

The founding price applies month to month for 12 months. Cancelling ends the lock; a restaurant that returns later pays the list price at that time.

5. Duplicate or wrong charges

If you are charged twice, or charged the wrong amount, tell us on WhatsApp (+91 70091 18391) or at [email protected]. We refund the difference to the original payment method within 7 working days of confirming it.

6. Service failures

If Thaalo is unavailable for more than 24 continuous hours for reasons within our control, we credit the affected days to your next invoice. Ask us and we apply it; we do not require proof beyond the dates.

7. How to cancel or claim a refund

One WhatsApp message or email from the owner’s registered number or address is enough. We confirm within 24 hours and send an export of your menu and orders on request. Refunds are made by StriveBit Technologies Private Limited to the account or UPI ID the payment came from.