Feature · Customer list
हर ऑर्डर, एक customer.
A restaurant customer list that fills itself
Thaalo keeps a customer list for your restaurant that fills itself. Every QR, pickup, delivery and booking order adds the guest's name and number, and staff can add walk-ins at the counter. Each guest shows visits, spend, last visit, favourite dish, ratings and your notes, so your regulars stop being strangers.
The list fills itself
Nobody types a register at the end of the night. A guest who orders from the table QR, your pickup or delivery page, or books a table, enters a name and number to place it, and that adds them to your list. At the counter, staff type the guest's number for the bill on WhatsApp, and that adds them too.
Zomato and Swiggy orders do not appear: the aggregator keeps those numbers and never passes them on. Cash walk-ins who give no number do not appear either. The list is the guests who came to you directly.
What each guest's card shows
Every figure is worked out from the guest's own orders with your restaurant.
- Visits, counted as days they ordered, so three rounds in one evening are one visit
- Total spend, first visit and last visit
- Their favourite dish
- The rating they gave on each recent order
- Your own notes, like "likes the window table"
- Whether they said yes to WhatsApp messages
The counter moment
When staff type a number at the counter, Thaalo shows who it is before the bill is made: "5th visit, last here 12 days ago", the dish they usually order and any note you left. The name fills itself in. Greeting a regular by name stops depending on who is on shift.
Finding the right guests
Search the list by name or number, and sort it by most recent, most visits or most spent. When you send an offer, pick the guests it is for: everyone who has gone quiet for a number of days, your top spenders, or everyone who ordered a particular dish.
Whose list it is
The list belongs to your restaurant. Thaalo keeps it on your behalf and never shows it to another restaurant, even one that also uses Thaalo. Guests who say stop are left out of offers, and that choice is kept on record.
On the Table and Chain plans you can export your orders to CSV with each guest's name and number. If you ever leave, we export your menu and orders for you.
Questions owners ask
Do guests who order on Zomato or Swiggy show up in the list?
No. The aggregator keeps those phone numbers and does not share them with the restaurant. Your list is built from orders on your own table QR, ordering page, bookings and counter.
Does a guest have to download an app or sign up?
No. The name and number come with the order they were already placing, in the phone's browser. There is no app and no account.
Which plans include the customer list?
Every plan, Counter included. Sending offers to the list is on the Table and Chain plans.
Can I see a guest's orders and ratings?
Yes. Open a guest and you see their recent orders with what they spent and the rating they gave, alongside your notes.
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